Shipping policy
Shopping Policy – True Wild
At True Wild, we’re all about helping you get outdoors with confidence. We aim to make your shopping experience as easy, safe and transparent as possible. Here’s everything you need to know when buying from us.
Ordering
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Orders can be placed online 24/7 via our website.
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Once you’ve placed your order, we’ll send you a confirmation email straight away.
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If you need to amend or cancel your order, please get in touch as soon as possible. We can’t always make changes once it’s been processed for dispatch.
Payment
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We accept all major debit and credit cards, PayPal and Apple Pay.
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All transactions are processed securely. We never store your payment details.
Shipping
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We offer standard and express shipping across the UK, with international delivery available on selected items.
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Standard UK delivery: 3–5 working days
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Express UK delivery: 1–2 working days
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You’ll receive tracking info once your order is on the way.
Returns & Exchanges
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Changed your mind? No problem. You can return unused items within 30 days of delivery for a refund or exchange.
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Items must be in original condition with tags and packaging intact.
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Return postage is your responsibility unless the item is faulty or incorrect.
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Refunds will be processed within 5 working days of receiving the return.
Faulty or Damaged Items
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If your item is faulty, damaged or not as described, please contact us within 7 days of delivery.
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We’ll arrange a replacement, repair or refund as appropriate.
Product Availability
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We work hard to keep our stock levels accurate, but sometimes demand is wild.
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If something you’ve ordered is out of stock, we’ll let you know quickly and offer an alternative or full refund.
Customer Service
If you’ve got a question about your order, delivery or gear, get in touch:
📧 support@truewild.co.uk
📞 01234 567890 (Mon–Fri, 9am–5pm)
Your Adventure, Backed by Us
At True Wild, we believe in quality gear and good service. If something’s not right, we’ll make it right. That’s our promise to you.